We are committed to supplying high-quality antibodies from trusted manufacturers. If an antibody purchased from Cambridge Bioscience does not perform as stated in the applicable product datasheet, we will work with you to find a solution, including replacement, exchange, credit or refund, where appropriate.
Terms & conditions
The Cambridge Bioscience Antibody Promise applies to catalogue antibody products purchased directly from Cambridge Bioscience.
To qualify for the Antibody Promise:
- The antibody must have been stored and used in accordance with the manufacturer's instructions and the relevant product datasheet.
- A claim must be submitted within 12 months of product delivery, or before the product expiry date where applicable, whichever occurs first.
If the antibody has not performed as stated on the relevant datasheet, we will either;
- Replace the product at no charge.
- Exchange the product for an alternative antibody of equivalent value.
- Issue a credit.
- Provide a full refund.
The most appropriate remedy will be determined in consultation with the customer.
Exclusions
- The Antibody Promise does not apply to custom-made antibodies.
- The Antibody Promise is available only to the original purchaser and is non-transferable.
- Nothing in this Promise affects your statutory rights.