What researchers say about us

At Cambridge Bioscience, we continually strive to be better and to provide the best possible service and support. We are always delighted to receive feedback from our valued customers. 

"Very kind and professional support from Sales representative and Technical Service.  Very good availability of products and competitive pricing.  No question asked is too difficult and Cambridge Bioscience shows a very speedy turnover time. Well done!" - Research assistant/Technician, University of Exeter

"Good products and excellent service". - Research assistant/Technician, University of Oxford

"Excellent customer service and swift delivery to ensure that tight experimental timelines could be achieved. Competitive product pricing for customised products." - Researcher/Scientist, Cell and Gene Therapy Catapult

"In all my communications with Cambridge BioScience staff I have been met with friendliness, diligence and a high level of competence." - Sonic Age Ltd

"My team is happy with your products." - Research assistant/Technician, University of Cambridge

"Very supportive and cooperative. Amazing team." - Research assistant/Technician, Middlesex University

"Cambridge BioScience's commitment to sustainability - great sustainable packaging" - Research assistant/Technician, The Royal Marsden Hospital

"Very helpful whatever the query and prompt acknowledgement of orders and accurate delivery information." - Research assistant/Technician, University of Hertfordshire

"Good fast, helpful replies from pleasant technical sales specialists, good info on the website, easy to navigate and has current prices." - University of Dundee

"Quick replies, a quick turnaround time for analysis results." - UCL Institute of Child Health

"Good quality kit very helpful people." - Research assistant/Technician, University of Nottingham

"Great customer service; I like and would recommend the products I have used (Zymoprep, Ingenio)." - Research assistant/Technician, University of Nottingham 

"Very friendly, good communication, helpful advisors!" - Invivo Diagnostics

"All our orders are dealt with quickly and communication between sales and Hartbio is always good." Purchaser/Administrator - Hart Biologicals

"Very helpful team and they are very qualified to solve troubleshooting fastly and effectively." - Student/PhD student, University of Reading

"I am mainly familiar with one particular product that I have actually used (although sales reps made me aware of others), but the support (Emmanouil and Charles) has been really excellent." - Research assistant/Technician, University Of Oxford

"We receive a reliable and helpful service weekly. When problems are encountered good support is provided." - Principal investigator/Group leader, York Bioanalytical Solutions

"Good range of product availability and good pricing. All staff dealt with were very helpful and well informed." - Principal investigator/Group leader, Ransom Naturals Ltd

"Very responsive to website enquiries, very quick to provide quotes and when there was need for clarification/changes all responses were very timely." - Student/PhD student, University of Cambridge

"Customer service is good. Recently, I was looking for a product that they don't sell and they were quick enough to recommend a company I could buy from. This was very good of them as we were desperate for that product." - Lab manager, AL Tozer LTD

"My sales rep, Elliot, is absolutely lovely and had consistently been very helpful and quick to respond to my questions." - Student/PhD student, Quadram Institute

"The rep, Elliot has been an amazing help to our group. He's been a great point of contact between us and the technical support team (who have had some great insights to help with our method development), offered trials of some great products which have worked well for us and are now being used routinely in our protocols, and has always been happy to help when we have questions." - Researcher/Scientist, Quadram Institute Bioscience

"Good quality product with additional advantages (i.e. speed of process) compared to other brands." - Principal investigator/Group leader, University of Surrey

"Great personal and friendly service… Talking through my options for a Nanodrop C, quotes raised promptly, and installation/training. Great service by Martin, Charlie and Louise. Thank you." - Lab manager, Birkbeck 

"I have experienced great customer service and products always arrive on time as expected." - Researcher/Scientist, Pharmaron UK

"Excellent service - especially from technical support. Hikari is brilliant!" - Sartorius

"It's easy to contact the rep for information.  Information is given in a prompt polite manner.  Orders are processed quickly & confirmed. Delivery is usually quick" - Research assistant/Technician.

"They're the only UK distributors of Zymo products, which I feel are the best for molecular biology of environmental samples." - Researcher/Scientist, UK Centre for Ecology & Hydrology

"Received excellent communication throughout my purchasing. Customer service representatives also on hand to answer any questions swiftly." - Researcher/Scientist, Phenome Centre Birmingham

"Easy to order, relatively reasonably priced, and prompt delivery; the quality and reliability of some of the kits available speak for themselves." - Researcher/Scientist, UCL-EI

"Good rep support with technical details and options laid out for the best purchase options given a budget" - Principal investigator/Group leader, University of Manchester

"We order a lot of PBMCs from Cambridge Bio, and find their delivery fast and reliable." - Crown Bioscience

"Good communication with rep (Aaron Shellard), environmentally friendly packaging, reasonable prices." - University of Exeter

"Very good communication and knowledgeable and helpful technical support." - CS Genetics Limited

"The technical team and sales rep are very helpful." - Research assistant/Technician, University of Nottingham

"I have already recommended Cambridge Bioscience to a colleague. CBS were very helpful and provided a fast and professional service. 

"Really helpful and knowledgeable reps." - Quadram Institute