As your supply partner, Cambridge Bioscience aims to maximise your instrumentation performance and lifespan through our service and support programmes.
Every instrument we sell is provided with a minimum of a one year Standard Warranty. Beyond this period, we can offer Extended Warranty and Support packages for up to 4 years after the expiration of the Standard Warranty.
|Duration||Engineer visit||Software updates||Spare parts||Loaner instrument||New staff training|
|Standard warranty||See individual product details below||Free of charge if required||Free of charge if required||Free of charge if required||Free of charge if required||Up to 2 sessions, if requested|
|Extended warranty & Support packages||Up to 4 years of cover||Free of charge if required||Free of charge if required||Free of charge if required||Free of charge if required||Up to 2 sessions, if requested|
Details and exceptions may apply to specific instruments, see our full terms, conditions and procedures.
Standard warranties from our instrument manufacturers are as follows:
• Azure Biosystems - one year
• DeNovix - two years
• Nanoentek - one year
• OLS - one year
• XCell Bioscience - one year
Out of warranty services
Cambridge Bioscience can provide out of warranty and out of warranty scope call out visits for repairs, relocation, servicing and training for a fee. To find out more, please contact our instrument specialists.
Any questions? Want to know more?
For more information about any of our service or warranty offerings, please contact our instrument specialists and a member of our team will be in touch as soon as possible to help.